Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of sandbox.woo.alidropship.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Liam S.
Fast delivery
Derek S.
I completely satisfied with the product. Thank you for the great customer service!
Sara C.
excellent !
Daniel B.
High quality product. Color is great! Product arrived in time!
Maria W.
Very beautiful product! Quality superb!! Would recommend to everybody!
Alice F.
nice and in good condition…thank you…
Marie F.
it looks exactly like the picture and i know for sure my best friend will love it!
Olivia Y.
super quality! thanks for !
Oliver H.
my coworker is so glad with ! This is the most stunning thing ever! me and my groupmate would recommend this deal. It was shipped so fast, the prognosed delivery was twelve days later and it came sooner than in seven days after placing an order! exceptionally delighted with the acquisition and with the customer service. And this product, outstripped our expectations for theprice.
Amber C.
Low priced like this is the reason why I switched to online stores. Thanks!
Tom D.
man, i love it
Tyler G.
Good quality! Looks exactly as on pictures!
Tyler G.
Awesome deal! It’s safe to say it’s the cheapest price for
Amber W.
Thank you for fast shipment and delivery! I really recommend this and store~
Sara C.
Very beautiful product! Quality superb!! Would recommend to everybody!
Robert H.
It’s so resonably priced I couldn’t resist 🙂 Waiting for my parcel already!
William P.
I strongly believe that the best online is available in this very shop. I seriously tried looking it up elsewhere, but failed
Sofia W.
Received within a couple of weeks, recommend this store.
George G.
This is just the perfect store. Can’t remember where else I was able to buy a for such price
Freddie F.
I think it is a good price for . happy with the service!
Marie F.
just received my product and i’m like dying) it is perfect!
William P.
It’s great that the store offers such a low cost for . Thanks!
Kevin W.
Bought on sale, never regretted the purchase
Michelle S.
No reason to worry where to find online. This store is just the perfect place to get everything you need
Rachel L.
even better than the similar one i almost bought offline!
Rachel L.
I was wondering where to buy online, and thankfully found this store!
Amber E.
Cool , quality matches the description.
Sara C.
there’s no reason to compare with anything else, i’m genuinely happy with the purchase
Frank J.
really happy with the purchase and the store
Mark R.
it’s not a challenge anymore to think where can i buy . this store has everything i need
Olivia Y.
was as described. recommend.
Jeremy P.
great
Alexandra W.
Same as the picture, good quality, right size and very fast shipping
Daniel B.
It’s perfect. Delivery was very very fast comparing to others. It’s really nice quality. I recommend it without a doubt.
Freddie F.
lovely! just what i’ve been looking for
Fiona S.
just received, no flaws found
Amanda F.
Everything is fine, advise this to everybody
James M.
super good and thanks for free shipping.
Robert W.
Compared with other offers. This store has the best deals!
Shannon J.
Matches the description in full. Gonna order another one soon
Amber C.
Perfect quality for reasonable price! Good deal! Thank you store!
Thomas H.
Product same as the description, arrived before the deadline, well packed, recommend.
Jeremy P.
this store offers the lowest price for , loved it
Thomas H.
The best thing about this item is its undeniably high quality
Sara B.
Good quality and helpful store.
Kelly Y.
nice 🙂
Veronica B.
amazing , thank you!
Amanda F.
really really awesome. my 2nd purchase of actually