Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of sandbox.woo.alidropship.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Tyler G.
free shipping! arrived in perfect condition, thank you
Mark R.
Everything is fine, delivery fast, quality on top
Oliver H.
Recommend this . quality really good!
Sean S.
thank you is awesome
Mary M.
for such a low cost has a surprisingly high quality
Amber W.
Delighted with this . Great quality and quick delivery.
Harry N.
Everything is fine. Delivery was pretty fast. I would recommend this store.
Laura K.
The store is the most awesome place where can I buy and have no doubts over its quality or condition
Courtney H.
was packed very well. very cool… came fast. recommend.
Sara C.
Fast delivery and excellent quality. Absolutely satisfied with the product. Thank you so much. Will order more. I recommend the store.
Katie L.
That’s a brand new , and the quality is more than high
George G.
Awesome deal! It’s safe to say it’s the cheapest price for
Katie L.
I really like this . very beautiful. Thnx!!
Alexandra W.
i’m satisfied with the purchase
Sara C.
Happy with my new
Olivia Y.
really happy with the , recommend this store!
Thomas H.
Brand new is always a good buy, especially at such a price. really really really glad i opted for it
Frank J.
Thank You Very Much! Quality of on top!
David P.
quality of product is great! thanks a lot!
Frank J.
Good quality and fast delivery. Recommend this store.
Amanda M.
Excellent , very satisfied.
Alexandra W.
Even when it’s not discounted, represents the perfect value for money
Laura K.
The store offers the cheapest online. Nice buy!
Oliver H.
Overall the is an excellent buy. Don’t miss out!
Melissa M.
product matches the description. thank you very much.
Kelly Y.
Excellent! Will order more!
Elijah B.
The was offered with a fair dcisount, so how could i resist the temptation 🙂
Katie L.
You’ll never find a with a more decent price than this one. Tried and tested for and by myself already
Amber W.
lovely one
Aaron P.
Cool item! The quality is excellent. It came very quickly. I am very happy, recommend!
Olivia Y.
Super! THANK YOU VERY MUCH! It is perfect!
Sara B.
even without a discount is still really affordable
Mark R.
Everything is ok, thanks for
Derek S.
The store offers cheap online. Really glad I places an order
David M.
It`s nice! good store!
David M.
i didn’t even have to wait till is on sale – i am more than happy with its price right now
Shannon J.
ordered a new recently – i’ve bought it before already, but liked it lots and decided to go for it again
Olivia Y.
love this item, everything as described, thx
Aaron P.
nice quality for the money paid
Bradley M.
Glad I could buy online. No hassle, and the quality is fine
Matthew M.
It looks amazing! Thanks 🙂
William P.
It is most likely the cheapest online out of all the options I’ve looked up. Thanks to the store owner
James M.
For any budget is a good choice
Amanda M.
I’ve purchased on sale and the quality is amazing
Jeremy P.
Received as described. Very good quality
Michelle S.
it was a bit difficult to find a on such a low price. but thanks to the store owner now i’m happier than ever
Evan B.
Fast delivery and excellent quality. Absolutely satisfied with the product. Thank you so much. Will order more. I recommend the store.
Thomas H.
it’s really resonably priced, and the store offers a great service.
Daniel B.
is of an excellent quality, just as expected
Rachel P.
bought a new here. not disappointed!
Amber E.
Best webstore ever! happy with my purchase
Fiona S.
worth the money. thnx.
Sara B.
gave as a present to my colleague. instant happines!
Allison R.
true to the picture
Harry N.
Couldn’t find a anywhere but in this store. Nice job!
Tyler G.
no reasons to be disappointed. is awesome!
Jennifer R.
thanks to the store! the quality of is great!
Mark R.
is awesome, you have my 100% positive feedback
Robert H.
Very happy with the ! Also very fast shipping!!