Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of sandbox.woo.alidropship.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Michelle S.
this store offers best deals in the world i guess. gotta love the seller, it’s always fun and productive to have a chat
Maria W.
good product on a reasonable price
William J.
I bought as a present. Thanks for delivering in time.
William J.
Thank you very much! i got the today and i’m satisfied!
Nicole Y.
was greatly satisfied with the order
Matthew M.
Given that such an inexpensive is quite a rarity, here’s my endless gratitude to the seller.
Sophie C.
Amazing ! Very good material. I`m super satisfied!!
Maria W.
nothing is missing. quality optimal. arrived within terms.
Sara C.
Actually that’s a good price for . Bought without hesitation
George G.
Like it a lot. Quality is excellent. Packed well. Recommend
Amber R.
It’s perfect. Delivery was very very fast comparing to others. It’s really nice quality. I recommend it without a doubt.
Mark R.
Best online is a generous offer. the webstore is lovely!
Derek S.
arrived in time and there are no defects. Goods meet the expectations.
Kelly Y.
Low priced like this is the reason why I switched to online stores. Thanks!
Harry N.
It is really gorgeous !! The quality is great 🙂
Linda Y.
super made
Sean S.
Delighted with this . Great quality and quick delivery.
Amanda F.
Great quality + fast shipping and delivery time. I really satisfied.
Allison R.
I received my purchase in two weeks and I couldn’t be more delighted! It appeared very high-quality. I had never seen something like it up to now. I’m so lucky I caught a glimpse of it though, because it is great! Now this is most likely my number one item and prime miracle that I have had from buying in webstores. If I could estimate this item more than 5 stars, I would. I’m persuaded I’ll continue to enjoy it.
Amber W.
That’s the best offer in this category! awesome
Rachel L.
Everything is fine, advise this to everybody
William P.
loved the quality and packing of
Megan G.
thanks, is amazing!
Fiona S.
a decent quality for the price
Oliver H.
totally lived up to my expectations. superb store