Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of sandbox.woo.alidropship.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Brian D.
my neighbor is so complacent with ! This is the most incredible offer ever! we would recommend this deal. It was received so fast, the estimated delivery was two weeks later and it came less than in ten days after paying for it! exceptionally excited with the deal and with the customer service. And this acquisition, outstripped our expectations for theexpenses.
Elijah B.
free shipping! arrived in perfect condition, thank you
Linda Y.
quick, exelent quality, best seller I worked with!
Maggie P.
totally rad
Maggie P.
looks damn cool!! LOVE IT! thanks to store!
Tyler G.
Everything came quickly, thank you, I am really happy.
Harry F.
I received within a couple of weeks. Like it so much.
Matthew J.
have just received my order. thank you very much!
Thomas H.
I received within a couple of weeks. Like it so much.
Fiona S.
I did my best – savings for didn’t go in vain. Quite happy with the purchase
Maria W.
is just like my pal wanted. thanks!
Frank J.
For my budget is the perfect solution
Maria W.
top quality, no drawbacks
Tyler G.
as good as always. will order again soon
Matthew J.
With a discount, is the perfect purchase. Very happy with the store
Brian D.
It’s totally worth buying, I’m using it for the 2nd week already
Kevin W.
Recommend!!
Sara C.
ordered as a present at first, but liked so much that left it for my own use 😀
William P.
I can’t verbalize how pleased I am! I repeatedly monitor the reviews before bargaining about goods online, and this one keeps gaining such good reviews I couldn-t opt out of it. It-s absolutely delightful, the photo doesn-t do it justice. I-ve got a lot of homage for it. It is insanely well made and absolutely worth the modest price I paid for it. putting it differently, it is a solid acquisition.
Maggie P.
Glad I could buy online in this webstore
Kelly Y.
is perfect! I luv it!
Jeremy P.
Probably the cheapest price for is available in this store.
Derek S.
arrived ahead of time. Quality is excellent!
Marie F.
As the picture. The quality is good and arrived really fast. Great work!
Rachel L.
Very cool product. 10 out 10!!
David M.
Very beautiful product! Quality superb!! Would recommend to everybody!
David P.
I attained my parcel in several days and I couldn’t be more pleased! It occurred definitely durable. I had never noted something like it previously. I’m so pleased I glimpsed it though, because it is stunning! Now this is doubtless my number 1 item and major marvel that I have had from ordering in the internet. If I could rank this thing higher than 5 stars, I would. I’m sure I’ll continue to fancy it.
Kelly Y.
even without a discount is still really affordable
Tyler G.
Thank you very much! Like this product 🙂
Veronica B.
I think it is a good price for . happy with the service!
Melissa M.
Good quality and fast delivery
Courtney H.
It is really gorgeous !! The quality is great 🙂
Tyler G.
That’s such a cheap ! Glad to find it online
Thomas H.
for such a low cost has a surprisingly high quality
Kevin H.
bought a new here. not disappointed!
Mary M.
reviews show it’s a lovely item totally worth its price. I can surely confirm 🙂
Jeremy P.
Thanks for fast delivery and good quality of my new !
Frank J.
Thanks for discount! I finally get it! Love it so much!
Aaron P.
I like this product! Shipping is very fast! Quality super!
Shannon J.
product excellent. quality is good. Thank you very much store, recommend.
Mark R.
delivered already. thanks a bunch!
Sean S.
super good and thanks for free shipping.
David M.
It came around the estimated time what was okay. Quality of product fully matches the description. Thank you!
Jeremy P.
It was awesome to get online on such favorable terms
Fiona S.
Matches the description. No drawbacks
Matthew M.
Amazing product.. arrived very fast… Thanks!
Sofia W.
made a nice deal ordering this , can totally recommend
Michelle T.
wonderful very well made
Robert W.
Very satisfied the quality and design. It takes only 2 weeks to arrive. Thank you!!
Amanda M.
I did my best – savings for didn’t go in vain. Quite happy with the purchase